Privacy Policy
Who we are
This Privacy Policy explains how MD CIV AUTO TRADING Limited handles personal information collected through mdcivauto.com and in connection with our vehicle sales, automotive parts, international sourcing and business intermediation services.
Information we collect
Depending on how you use our services, we may collect your name, phone number, billing and shipping address, order details, vehicle or product requirements, company information, communications with us, transaction references and technical information such as browser, device, IP address and cookie data.
Payments
Online payments may be processed by third-party payment service providers enabled on our WooCommerce checkout. Payment providers may collect and process payment card or account information under their own privacy and security terms. MD CIV AUTO TRADING Limited does not require customers to send full payment card credentials by email or WhatsApp.
How we use information
We use personal information to process orders and payments, arrange delivery, respond to inquiries, source vehicles or products, perform supplier or auction instructions, prevent fraud, comply with legal and financial obligations, improve our website and provide customer support.
Sharing of information
We may share information where necessary with payment processors, banks, suppliers, auction houses, inspection providers, shipping companies, freight forwarders, customs or logistics partners, professional advisers, technology providers and public authorities where required by law. We do not sell personal information for unrelated marketing purposes.
International transfers
Because our business operates across Hong Kong, Côte d'Ivoire, China, the UAE and other markets, information may be processed or transferred internationally when necessary to fulfil an order or service request. We take reasonable steps to use service providers appropriate for the transaction.
Cookies and analytics
Our website may use cookies and similar technologies for essential website functionality, shopping cart operation, security, performance measurement and analytics. Browser settings may be used to control non-essential cookies where available.
Data retention
We retain transaction and customer records for as long as reasonably necessary to provide services, resolve disputes, meet accounting, tax, anti-fraud and legal obligations, and maintain appropriate business records.
Your choices and rights
Subject to applicable law, you may ask us to correct inaccurate personal information, request access to information we hold about you or ask questions about how your information is used. Certain records may need to be retained where required for legal, payment, tax or compliance purposes.
Security
We use reasonable administrative and technical measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
Contact
Privacy and business support: WhatsApp / phone +86 134 3106 9632.
Email: contact@mdcivauto.com
Registered office: Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong.
Last updated: 9 September 2026.