Shipping, Returns & Refunds

Shipping and delivery

MD CIV AUTO TRADING Limited supplies vehicles, automotive parts and sourced products through local and international logistics partners. Delivery methods, estimated timelines and shipping charges depend on the product, origin, destination and service selected.

For stocked spare parts and accessories, orders are normally prepared after payment confirmation. For imported vehicles, made-to-order items and sourced products, estimated delivery dates will be communicated in the quotation, invoice or order confirmation. International transport, port handling and customs procedures can affect delivery times.

Import duties and destination charges

Unless expressly included in a written quotation, customs duties, import taxes, registration costs, port fees, insurance and other destination charges are the customer's responsibility.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. An order that has not yet been dispatched or committed to a supplier may be eligible for cancellation. For sourcing, auction participation, custom orders or vehicle procurement, fees or third-party deposits may become non-refundable once work, bidding, procurement, supplier commitment or shipping has begun. Any such condition will be disclosed in the relevant quotation, invoice or transaction terms.

Returns for spare parts and accessories

Eligible unused stocked parts and accessories may be returned within 14 days of delivery, provided they are in their original condition and packaging and have not been installed, programmed, damaged or modified. The customer should contact us before returning an item so that return instructions can be provided.

Incorrect or damaged items

If an item arrives damaged, defective or different from what was ordered, notify us within 7 days of delivery and provide photographs or other reasonable evidence. We will review the case and, where appropriate, arrange a replacement, repair, credit or refund.

Vehicles and specially sourced items

Vehicles, auction purchases, custom-ordered goods and specially sourced products are not generally returnable after the customer has approved the purchase, the supplier has been paid, export or registration documents have been issued, or shipping has commenced, except where required by applicable law or agreed in writing.

Refund processing

Approved refunds are returned to the original payment method where possible. After approval, we normally initiate the refund within 5 to 10 business days. The customer's bank or payment provider may require additional time to post the funds.

Unfulfilled orders

If we are unable to fulfil an accepted order and no acceptable alternative is agreed, any amount paid for the unfulfilled portion will be refunded to the original payment method, subject to normal payment processing timelines.

Contact

For shipping, cancellation or refund requests, contact us by WhatsApp / phone at +86 134 3106 9632 or by email at contact@mdcivauto.com, and include your order or invoice reference.

Last updated: 9 September 2026.